Contact Online Sales Support

Contact Us
Hours:
 Mon. - Fri. 9am - 5pm
Email: esales@esbenshades.com
Phone: 717-682-2179

We request information from you when placing an order. To buy from us, you must provide contact information (name and shipping address, etc.) and financial information (credit card number and expiration date, etc.). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. View our full privacy policy here.
 
Shipping Policy
We ship Monday through Saturday. If you place your order before 2 PM EST, we will normally have your order shipped that same day. In some special cases, your order will go out the next day.  View our full shipping policy here.

Returns and Refunds for Online Purchases
  • Items that are damaged or defective may be returned within 30 days of purchase for a new replacement or a full refund, shipping included.
  • Items returned for any other reasons will be given a refund, less the cost of shipping.
  • Items that have been used or are not in the original packaging will be given a refund based on the condition of the item and less the cost of shipping.
  • Customers may direct any specific questions on returns and exchanges to esales@esbenshades or call 717-682-2179.