Job Description - Garden Center Assistant Manager | Part time | Lititz

Title: Garden Center Department Assistant Manager
Department: Garden Center

Classification: Part Time
Location: Lititz Store

TO APPLY: Please download our application and return your completed form via email to:

The Garden Center Department Assistant Manager is responsible for assisting and supporting the department manager in all aspects of the Garden Center Department (gardening supplies, birding and Christmas), ensuring its continuance as a successful part of the Esbenshade’s Greenhouses. He/she is expected to offer our customers polite, prompt, energetic, enthusiastic and courteous service with a smile. The assistant manager must have the ability to be patient when confronted with a challenge, and to continually seek out knowledge of soils, fertilizers, chemicals, pesticides and all other product lines related to gardening. This person must have good work and personal ethics.

Duties and responsibilities:

  • Customer service is first and foremost. This means approaching every customer with a smile and pleasant attitude, offering assistance as needed, answering questions politely, following up later if you don’t know the answer at first, always being presentable (in uniform, neat and tidy), and doing all you can to provide Esbenshade’s customers with a positive, successful shopping experience so that they will want to return.
  • Excellent communication skills with customers in order to answer questions, make suggestions and provide tie-in sales in order to ensure a successful gardening experience.
  • Assist with monitoring inventory levels for re-ordering by communicating with department manager.
  • Ability to unload trucks with incoming product safely.
  • Must demonstrate an attention to detail in the ability to check in product and communicate shortages, overages or damages to the department manager.
  • Must be able to efficiently restock incoming product on the retail floor.
  • Must be able to assist with semi-annual inventory counts within the Garden Center department.
  • Must be flexible with your scheduling to accommodate customer needs.
  • Keep informed of weekly sales items and advertised specials within your department.
  • Knowledge of our Customer Loyalty Card Program.
  • Commitment to attend employee meetings and training.
  • Willingness to provide cross coverage in other departments as needed.
  • Ensure good communication with customers, employees, vendors and management.
  • Assist in creating attractive displays with proper signage and information for customers, including rotation of season products.
  • It is mandatory that all employees obey safety rules and to exercise caution in all their activities.
  • All other duties assigned by upper management personnel.

Skills and Abilities:

  • Basic all-around knowledge (or willingness to learn) of gardening; including soils, amendments, seeds, fertilizers, pesticides, tools, etc.
  • Basic all-around knowledge (or willingness to learn) of birding; including feed, feeders, birdhouses, etc.
  • Basic all-around knowledge (or willingness to learn) of Christmas products; including artificial trees and greens, lights, outdoor fixtures, tree stands, etc.
  • Basic computer knowledge (or willingness to learn) and use of Microsoft Office programs.
  • Ability to solve problems and make recommendations and suggestions for customers.
  • High level of initiative and desire for excellence.

Education & Experience:

  • High School diploma or equivalent.
  • Experience with retail sales.
  • Experience with pallet jack and forklift use (or willingness to learn).

Time Requirements:

  • Willingness to work evenings (one to three per week), Saturdays and holidays as needed.
  • Willingness to work overtime as needed during busy spring season.

Physical requirements:

  • Must be able to lift heavy objects. (Up to 50 lbs. pounds).
  • Must be able to be on your feet for long periods of time. (10 to 12 hours).
  • Must be able to work in all weather conditions including; heat, coolness, rain, snow, dust and high humidity.