Job Description - Wholesale Administrative Assistant/Front Desk Receptionist

Title: Administrative Assistant/Receptionist
Department: Wholesale Office
Reports to: Director of Wholesale Administration
Classification: Full Time, Year-round
Location: Lititz, PA

TO APPLY: Please download our application and return your completed form via one of two methods listed below.

Description: The Wholesale Administrative Assistant/Front Desk Receptionist will provide customer service and support to wholesale customers, and administrative support for the daily operations of the wholesale office.

Duties and Responsibilities:

  • Receive and enter plant orders into company software efficiently and accurately
  • Respond to customer emails in a timely manner
  • Collaborate with front desk staff to answer and transfer phone calls
  • Receive and file payments for customers shopping in our wholesale division
  • Effectively communicate policies and procedures to customers shopping in our wholesale division
  • Collaborate with delivery team in providing information for shipments via trucking and Fed Ex
  • Work with Shipping Staff utilizing Fed Ex Ship Manager program to enter data for shipments going out when needed
  • Coordinate with delivery scheduler to confirm deliveries with customers
  • Print necessary paperwork for next day picking
  • Process and print invoices for daily customers and truck drivers for next day deliveries
  • Address and mail out product information
  • Must have strong attention to detail
  • Willingness to do duties assigned with a quick turnaround
  • Must be adaptable to changing priorities and varied responsibilities
  • Able to work with and communicate well with others
  • Ability to work well under seasonal stress
  • Follow all safety policies and procedures
  • Observe all company policies

Education and Experience:

  • Any combination of education and experience that has prepared you to effectively provide administrative support in a fast paced, highly organized environment.
  • Computer skills are necessary to be successful in this position. Experience with MS Office Excel, Word, Outlook are required.

Time Requirements:

  • This is a year-round, full-time position with varied time requirement depending on the season.
  • Seasonal (Spring and Christmas) Saturday work may be necessary upon request.

Physical Requirements:

  • Must be able to work at a desk for long periods (8-10 hours). Standing desk available upon request.