Job Description - Wholesale Office Manager
Job Title: Wholesale Office Manager
Classification: Permanent, Full-time
Location: Lititz, PA
TO APPLY: Please download our application and return your completed form via one of two methods listed below.
- Email to: hr@esbenshades.com
- Print and return to the courtesy counter at our Lititz Store
Description: The Wholesale Office Manager will support company operations, supervise staff and maintain office efficiency. They are also expected to provide excellent customer service and support to wholesale customers for the daily operations of the Wholesale office.
Duties and Responsibilities:
- Maintains office staff results by training, coaching, and disciplining employees
- Designs and implements office policies for maintained efficiency of the department
- Receive and enter plant orders into company software efficiently and accurately
- Respond to customer emails in a timely manner
- Collaborate with front desk staff to answer and transfer phone calls
- Receive and file payments for customers shopping in our wholesale division
- Effectively communicate policies and procedures to customers shopping in our wholesale division
- Collaborate with delivery team in providing information for shipments via trucking and Fed Ex
- Work with Shipping Staff utilizing Fed Ex Ship Manager program to enter data for shipments going out when needed
- Coordinate with delivery scheduler to confirm deliveries with customers
- Print necessary paperwork for next day picking
- Process and print invoices for daily customers and truck drivers for next day deliveries
- Address and mail out product information
- Must have strong attention to detail
- Willingness to do duties assigned with a quick turnaround
- Must be adaptable to changing priorities and varied responsibilities
- Able to work with and communicate well with others
- Ability to work well under seasonal stress
- Follow all safety policies and procedures
- Observe all company policies
Education and Experience:
- Any combination of education and experience that has prepared you to effectively provide administrative support in a fast paced, highly organized environment.
- Computer skills are necessary to be successful in this position. Experience with MS Office Excel, Word, Outlook are required.
Time Requirements:
- This is a year-round, full-time position with varied time requirement depending on the season.
- Seasonal (Spring and Christmas) Saturday work may be necessary upon request.
Physical Requirements:
- Must be able to work at a desk for long periods (8-10 hours). Standing desk available upon request.