We request information from you when placing an order. To buy from us, you must provide contact information (name and shipping address, etc.) and financial information (credit card number and expiration date, etc.). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Shipping Policy: We ship Monday through Saturday. If you place your order before 2 PM EST, we will normally have your order shipped that same day. In some special cases, your order will go out the next day.
Returns and Refunds for Online Purchases
- Items that are damaged or defective may be returned within 30 days of purchase for a new replacement or a full refund, shipping included.
- Items returned for any other reasons will be given a refund, less a 20% restocking fee and the cost of shipping.
- Items that have been used or are not in the original packaging will be given a refund less a restocking fee based on the condition of the item and less the cost of shipping.
- Customers may direct any specific questions on returns and exchanges to esales@esbenshades or call 717-682-2179.
The information contained in this policy is subject to change. All updates will be posted on this page as they are released.
Information Collection and Use
www.esbenshades.com is the sole owner of any information collected through this site, and will only have access to information that is provided by the customer. Only information that is voluntarily provided (e.g. by placing an order or making an online account) will be collected and stored. Confidential information (such as credit card information) is encrypted and transmitted securely. We may use this information to contact you about offers, order details, or changes to our policies. You may change your provided information and contact preferences at any time by visiting www.esbenshades.com.
Information collected through www.esbenshades.com will not be sold or rented to any third-party company outside of our organization.
Monday - Friday 9AM - 4PM